Customer Service

If you have a complaint about our products or services, please contact us using the contact form. You will receive a substantive response from us within 14 days of receiving the complaint.

Corporate customers
If, as a business customer, you are not satisfied with the handling of your complaint, you can submit it to Thuiswinkel for mediation (via



All prices quoted do not include VAT.

Are your items not as expected?

Of course, this can happen and fortunately is not a problem with us. 
Fill out the return form here →

For orders within the Netherlands, shipping costs are €6.95.
It is also possible to pick up your order, by appointment.

To do so, contact us at +31 (0)85-0646409 or send an email to [email protected].

Want more information on shipping costs to foreign countries?
Through the shopping cart you have the option to request it or take contact with us.